They implied that whatever happened after they failed to do so was the customer's problem. I relayed these concerns back to my neighbor, and their response was that it was the customer's responsibility to renew the contract. The variable rates that Ambit charges customers after their initial contracts expire are NOT competitive they are so much higher than their fixed rate offers that many consider them to constitute gouging. The State of New York required them to pay a substantial fine.
There are also news reports about the litigation related to those complaints which Ambit fought and lost. I also found the news reports of over 450 complaints to the New York State authorities regarding Ambit's failure to notify customers of the upcoming increase in rates if they did not renew their contracts, and other objectionable practices. Thereafter, there are widespread reports that unless the customer is careful to renew their contract, Ambit jacks up their electricity generation rates by substantial amounts (reports of doubling or worse were not uncommon).
These guys do offer a good rate for 1 year if you choose the fixed rate contract, but it's not the best rate you can find. Extremely upsetting to receive a bill that high and get no explanation on why from customer service. I do not recommend this company to anyone, especially if they are looking to save money. I have a family of 5, an electricity only bill for $342 is not something I can afford especially when my bill is never higher than $150. I then at that point canceled my contract with Ambit. Again I was told that is what the bill is. I was then told, "well that's the bill and there is nothing we can do." I asked how Ambit is saving me money if my bill continues to be higher and higher. I then advised the rep that one great thing about National Grid bills are they give me my readings for over a year and in fact that it wasn't higher at all but actually a lot lower. I was told I have used more electricity than normal. I tried to explain that my bill has never been over $150 and this was getting ridiculous and not affordable for a family of 5 on a very strict income. Looking further into the bill, Ambit supply services was now $230 worth of that bill, over half. I was lied to by the company and my bill was now $342 for the month. I received my next National Grid bill that had the Ambit supplier.
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